Terms of Use

1. Acceptance of Terms

KibblePaw (“KibblePaw”, “we”, “us”) is operated by Digital Isle in Singapore. By accessing or using the KibblePaw app or the website at www.kibblepaw.app (together, the “Service”), you agree to these Terms of Use and to our Privacy Policy. If you do not agree, do not use the Service. These Terms apply to everyone who uses the Service, including people who open a pet’s collar tag page without an account.

2. Description of Service

KibblePaw is a pet community platform for Singapore. Depending on the features you use, the Service lets you:

• List pets for adoption, browse listings and apply to adopt
• Keep a Kibble Passport for your pets, with health records, care notes, a calendar and reminders, and share it with co-owners and caregivers
• Put a QR code or NFC tag on your pet’s collar that links to its page
• Report lost pets, receive alerts about lost pets nearby, and report sightings
• Message other users and take part in the community forum
• Read articles and pet care information
• Earn achievements for taking part

We may change, suspend or discontinue any part of the Service at any time.

3. Eligibility and Accounts

To use most features you need an account. You agree to:

• Be at least 18 years old
• Provide accurate information and keep it up to date
• Keep your password secure and not share your account
• Tell us immediately if you suspect unauthorised use of your account

You are responsible for all activity on your account. A “verified” badge is given at our discretion and is not a guarantee about a user or their pets.

4. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in breach of these Terms
• Post false, misleading or deceptive content about pets, yourself or others
• Impersonate any person or organisation, or misrepresent your affiliation
• Harass, abuse, threaten or discriminate against other users
• Post spam, scams, advertising or unrelated commercial content
• Use the Service to sell pets for commercial purposes without proper authorization
• File false lost pet reports or sightings, or claim a reward you are not entitled to
• Create, write or alter a collar tag for a pet you do not own or care for, or tamper with someone else’s tag
• Share other people’s personal data without their permission
• Try to access accounts, pet records or areas of the Service you are not authorised to access, including guessing or collecting collar tag links
• Use bots, scrapers or other automated means to access the Service, or interfere with or disrupt it
• Break any applicable law, including Singapore animal welfare laws

5. Your Content

You are responsible for what you post, including listings, photos, descriptions, lost pet reports, sightings, forum posts, messages, pet records and your pet’s note for finders. By posting content, you confirm that:

• You have the right to post it, and it does not infringe anyone’s rights
• It is accurate and not misleading
• It complies with these Terms and all applicable laws
• You own the pet you list or report, or are authorised by its owner to do so

Some content is public, including listings, lost pet reports, forum posts and your pet’s collar tag page. The Privacy Policy explains who can see what. You keep ownership of your content. You grant KibblePaw a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute it in connection with operating, promoting and improving the Service.

6. Moderation and Automated Screening

We may review, hide or remove any content, and restrict any account, at our discretion, including in response to reports from other users.

• New listings, lost pet reports and forum posts are automatically screened for spam. Content classified as spam is hidden from other users, and we tell you why. Contact us if you think this was a mistake.
• You can report users, listings, conversations and forum posts, and block other users.
• We are not obliged to monitor content and are not responsible for content posted by users.

7. Pet Adoption

KibblePaw connects people who want to rehome pets with people who want to adopt. We are not a shelter, rescue or adoption agency, and we do not:

• Guarantee the health, temperament, history or ownership of any pet
• Verify all information in listings or adoption applications
• Guarantee that any adoption will happen or turn out well

Listers and adopters are responsible for checking information, meeting safely and completing the adoption. A lister may see a readiness score for each application. The score is generated automatically from the application answers and is only guidance: it does not verify anyone, and the lister alone decides which application to accept. When an adoption is completed in the app, the pet’s Passport record moves to the adopter.

8. Pet Passport and Ownership

• Your records: you are responsible for the accuracy of the pet profiles, health records, notes and calendar entries you add. They are for your own record-keeping. They are not official veterinary or licensing records and do not replace your obligations to register, license or microchip your pet with the relevant authorities.
• Owners and access: only a pet’s primary owner can edit its profile, give or remove other people’s access, and start an ownership transfer. Co-owners and caregivers you give access to can view and, depending on their access level, add health records, notes and calendar entries. Only give access to people you trust.
• Transfers: when ownership is transferred, the new owner takes over the pet’s record. Former owners lose access unless the new owner grants it.
• Reminders: calendar reminders are a convenience. We do not guarantee that every reminder will be delivered on time.

9. Pet Collar Tags (QR & NFC)

You can add a QR code or NFC tag to your pet’s collar that links to your pet’s collar tag page.

• It is public. Anyone who scans the tag or has the link can see the page, without an account. The Privacy Policy lists what the page shows. It never shows health records, the microchip number or information about you, except what you write in your note for finders.
• Your note for finders (up to 500 characters) is shown to anyone who opens the page. Only include contact details you are comfortable making public, and keep it accurate and up to date. It is cleared automatically when your pet changes owner.
• Tags: you are responsible for buying, attaching and maintaining tags and for checking that they scan. The app may lock NFC tags it writes so that only your pet’s owners can rewrite them. We are not responsible for tags that are lost, damaged, unreadable, written with other apps, or locked with a code other than your pet’s. If we change how collar tag links work, we will tell you in the app, and you may need to download the QR code or write the tag again.
• No guarantee of return: a collar tag helps a finder identify your pet, but we do not guarantee that a lost pet will be found, scanned or returned, and we are not responsible for the actions of anyone who finds your pet. A collar tag is not a substitute for microchipping or licensing.
• If you find a pet: use the information on the page only to help reunite the pet with its owner.

10. Lost Pets and Sightings

• Lost pet reports are public, including where the pet was last seen. People near that location may be notified.
• Sightings must be genuine and as accurate as you can make them. A sighting is shown to the pet’s owner, and becomes visible to others once the owner confirms it.
• Any reward is a private arrangement between the pet’s owner and the person who helps. KibblePaw does not hold, pay or guarantee rewards and is not involved in disputes about them.
• Take care when meeting strangers to return or collect a pet. Meet in public places where possible.

11. Community Forum, Articles and Pet Information

• The community forum is public. Keep posts relevant, respectful and accurate. Do not post personal data, and only include images you have the right to share. Images from external sites are shown as linked and may be removed.
• Articles, breed summaries, care tips, forum answers, breed suggestions from photos and suggested chat replies are general information only. They are not veterinary, medical, legal or professional advice. Always consult a qualified veterinarian about your pet’s health.
• Suggestions generated automatically (such as breed suggestions and suggested replies) may be wrong. Check them before you use them.

12. Messaging

In-app messaging is for communication related to the Service. You agree not to send spam or unsolicited promotions, harass anyone, or use messages to commit fraud. Be careful about sharing personal or financial information, and be cautious about sending money to anyone you have not verified. We may send a reminder email when a message is left unread. We may review and remove messages that are reported or that break these Terms.

13. Achievements

Achievements are for fun only. They have no monetary value, cannot be bought with or exchanged for money, and cannot be transferred. We may change or reset them, and we may remove achievements gained through cheating or abuse.

14. Third-Party Services

The Service relies on third-party services, such as Amazon Web Services (AWS) for storing uploaded files and sign-in with Google or Apple. Your use of those services may be subject to their own terms. The Service may link to other websites and show images hosted elsewhere. We are not responsible for third-party services or content.

15. Intellectual Property

The Service and its original content, features and design belong to KibblePaw and its licensors and are protected by copyright, trademark and other laws. You may not use our name, logo or trademarks without our written permission, or copy, modify or reverse engineer the Service except as the law allows. Your content stays yours, subject to the licence in Your Content.

16. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties that it will be uninterrupted, error-free or secure, or that any content, user or pet is accurate, safe or suitable. You use the Service, and deal with other users, at your own risk.

17. Limitation of Liability

To the fullest extent permitted by law, KibblePaw and its directors, employees, partners, agents, suppliers and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, use or goodwill, arising from:

• Your use of, or inability to use, the Service
• The conduct or content of other users, finders or third parties, including adoptions, sightings and rewards
• A lost pet not being found or returned, or a collar tag not working
• Unauthorised access to or alteration of your content or data

This applies whatever the legal basis of the claim, even if we were told such damage was possible. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

18. Indemnification

You agree to defend, indemnify and hold harmless KibblePaw and its directors, employees, partners, agents, suppliers and affiliates from any claims, damages, losses, liabilities, costs or expenses arising from:

• Your use of the Service
• Your breach of these Terms
• Your breach of any law or any third party’s rights
• Your content, or any animal you rehome through the Service

19. Suspension and Termination

We may suspend or terminate your account or access to any feature at any time, including if you breach these Terms. You can delete your account at any time in the app settings. The Privacy Policy explains what is deleted and what we keep, such as the records of pets you were the only owner of. Sections that by their nature should survive termination will survive, including those on content licences, disclaimers, limitation of liability and indemnification.

20. Changes to Terms

We may update these Terms from time to time, for example when we add new features. We will post the new version on this page and update the “Last Updated” date. For material changes, we will try to give at least 30 days’ notice in the app or by email before they take effect. If you continue to use the Service after the changes take effect, you agree to the updated Terms. If you do not agree, stop using the Service and delete your account.

21. Governing Law

These Terms are governed by the laws of Singapore. Any dispute arising from or in connection with them is subject to the exclusive jurisdiction of the courts of Singapore. If any provision is found unenforceable, the rest of these Terms remain in effect. Our failure to enforce a right or provision is not a waiver of it.

22. Contact Us

If you have questions about these Terms of Use, contact Digital Isle at support@digitalisle.cloud.